FAQ
Do I need to pay Vat?
- Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
How long will it take to get my order?
- It depends on where you are. Our Order cutoff time is 5:00 PM EST. Orders processed here will take 1-2 business days. Order transit time is 6 to 15 business days ( Monday-Friday). Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
- It varies by country. For our Canadian customers, we use Canada Post. For customers from U.S we will use UPS, USPS to deliver the product.
Can I return my product?
- We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
How long is the return window for products?
- Return window - 30 days
How can customers return your products?
- We will send you a pre-paid label, and you can send us returns back by mail.
How will customers get the return label?
- For defective products it's the same as the shipping label For customer remorse it's the customer's responsibility.
What condition product are you receiving in return?
- Return product conditions should be the same condition that you received it.
What is the restocking fee?
- There is No restocking fee
Who bears the shipping cost?
- For defective or customer remorse, we will cover that for you.
For more information please contact
Warm Wear Essentials
- Address - 365 H St, Blaine, WA 98230
- Email - info@warmwearessentials.com
- Phone - +1 (855) 719-2648