Refund policy

By submitting a request through Warm Wear Essentials, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures. These agreements apply to domestic Canadian nations.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process 

To start a return, you can contact us at info@warmwearessentials.com or call us at +1 (855) 719-2648. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@warmwearessentials.com or call us at +1 (855) 719-2648.

Do you accept returns?

Yes, I accept returns

How can customers return your products?

By mail

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

How will customers get the return label?

For customer remorse pr defective products: We will send the label. Just Download and print.

What condition product are you receiving in return?

New

What is the restocking fee? 

No restocking fee

How much will customers pay for return shipping?

For defective or customer remorse, we will cover that for you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item please get in touch with us at info@warmwearessentials.com or call us at +1 (855) 719-2648. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy please get in touch with our customer support here:

Biz hours -

• Order cutoff time is 5:00 PM EST
• Monday - Friday -  09:00 AM - 06:00 PM  EST
• Saturday - Closed
• Sunday - Closed

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund Tax & Shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about our refund policy please contact our customer support here:

Warm Wear Essentials

• Address - 365 H St, Blaine, WA 98230
• Email - info@warmwearessentials.com
• Phone -  +1 (855) 719-2648